The Ultimate in Technical Support Packages
We created Premium Support Service for mission critical HMI/SCADA applications in a variety of industries that simply must keep running, no matter what. This includes systems that protect the safety and welfare of customers under adverse conditions.
The Southwest Florida Water Management District (SWFWMD) is responsible for a SCADA system that provides primary flood protection for over 4.5 million people. During the six month hurricane season, SWFWMD cannot afford to lose its ability to monitor and control their system of gates, canals, and reservoirs.
Says Mike Bartlett, SCADA Control Analyst with SWFWMD, “Trihedral actually dedicates a specific [group of] people who knows us and are familiar with our system to be available 24/7 for six months in case we have an issue during a weather event. We have never had an issue where we were not able to get support. I cannot over emphasize how incredible Trihedral’s support is. It is the best in the industry as far as I’m concerned.” Learn more about SWFWMD's VTScada flood control application.
Application level support is quoted on a case by case basis and comes in two forms:
Option A
- Telephone technical support Monday to Friday, 9am to 5pm AST
- Guaranteed response times
- Guaranteed hourly rates over the life of a contract
- Guaranteed access to a system expert
Option B
- 24/7 Telephone technical support
- Guaranteed response times
- Guaranteed hourly rates over the life of a contract
- Guaranteed access to a system expert
Learn about our SupportPlus package
Contact Trihedral about renewing or upgrading your support package
