For plants and utilities with mission-critical HMI/SCADA software applications reliable and easy to reach technical support is essential. For this reason we strive to provide our customers with the best technical support available in the industry.
Don’t just take our word for it.
Tom Wallace
Senior Instrument Technician, Gainesville Regional Utilities
“The support we get from Trihedral is unbelievable. How many people have ever [worked with] a company [when you had a problem] that stayed on the phone with you for eight and a half hours until it was fixed? They literally never left the phone with us until three o’clock in the morning. They had their people on the phone until we got back up and running. I’ve never seen that from any other company. It’s that kind of service, to me, that sells this product. As long as Trihedral keeps offering this level of customer support, there will always be VTScada at Gainesville.”
Learn more about this installation...
Mike Bartlett
SCADA Control Analyst, Southwest Florida Water Management District
“I cannot over emphasize how incredible Trihedral’s support is. It is the best in the industry as far as I’m concerned. Trihedral actually dedicates a specific person who knows us and is familiar with our system to be available 24/7 for six months in case we have an issue during a weather event. We have never had an issue where we were not able to get support.”
Learn more about this installation...
Mark Russo
Wastewater Treatment Plant Operator, Fountain Hills Sanitation District
“The tech support at trihedral is second to none. They can get to the heart of the problem from almost anywhere. That’s the truth.”
Craig C. Corzine
CSE Engineering Inc.
“From our first phone call requesting help, they took total ownership of my problem, made it theirs, and engineered a solution with little support from the hardware vendor. They worked as if they were part of my staff working towards the common goal of providing my customer with a quality product. It is a comfort to me to know that I can count on Trihedral Engineering, LTD to help CSE Engineering, Inc. be successful in our business.”
Shawn Derrington
IT Director, Georgetown Municipal Water & Sewer Service
They are always easy to get a hold of or will get back to you quickly. You never have a concern that if you leave a voice mail or an email, that it’s going into oblivion.“
Learn more about this installation...
Nicole MacDonald
Wastewater Manager, Colchester County, Nova Scotia
“The people at Trihedral were great to work with. I always knew I could reach them if I needed to speak with them.”
Learn more about this installation...
Contact Trihedral about renewing or upgrading your support package
Find a support package that's right for you
