Question: My primary and backup servers run in two different buildings. One building requires that the number 9 be dialed before outgoing calls. The other building does not. How can I set up the phone numbers in my roster tag to deal with this?
A: This requires that the modem settings in Windows Control panel be configured properly. Follow these steps:
1. On the computer that requires the 9, open the Windows Control Panel.
2. Click on the Phone and Modem Options.
3. Select the Dialing Rules tab and click the Edit button.
4. Make sure the Area Code is set.
5. In the appropriate boxes, enter the number 9 to access the outside line.
6. Click Apply and close.
Now, in the VTS Roster tag, change the phone numbers to the canonical form of the phone number. (For example: + 1 (902) 555-1212 )