Roster Tag Type Properties: Contacts
The Contacts tab for a roster tag is used to
Note that the choice of contact mode controls the meaning of the next three fields, as shown:
(Click title to expand text)
Contact List (Contact Order | Mode | Enabled)
The list displays the operators who will be contacted in this roster, how they will be contacted and whether that entry is enabled. Up to 30 names may be added. The list is not interactive . You cannot change the contact mode or enabled status by clicking on in the list. Instructions for adding, changing and removing entries are provided below.
Blank lines are permitted, but too many will make the list more difficult to work with. We recommend that you keep all the contact names together, starting with the first row.
The list may be reorganized using the Move Selected
buttons. 
The Communication Method radio buttons enable you to select the method of contact for this operator record. Options include phone/voice, pager, or e-mail.
The Continue Roster Sequence checkbox enables you to command the system to continue to contact operators in the order they appear on the roster, even if the delivery of the pager or e-mail message has occurred successfully. This option applies only to pager or email contact modes, not to entries that are contacted by phone.
The roster will continue contacting entries flagged as “continue roster sequence” until the alarm is acknowledged. The frequency which the list is contacted is controlled by the variable, RosterDelay in the application’s Config.INI file
After calling a Voice contact, the roster will automatically call the next contact if last was not successfully contacted and the alarm has not yet been acknowledged.
Once the alarm is acknowledged (by either the person on the phone or by an operator at the workstation) the roster sequence will terminate until the next alarm goes active.
The Do Not Contact checkbox enables you to temporarily disable an operator's record in the roster. In the event that an alarm is triggered and goes unacknowledged, this operator will be skipped by the roster/dial-out system until the operator's contact information has been enabled.
Used to identify each contact in the list. This is an optional field. If left blank, the Phone Number or E-mail address of the contact will be shown.
Phone Number / E-Mail addresses
Voice lines: Enter the contact’s phone number, using only the digits. If your phone systems requires a 9 to access an outside line, you will need to configure your modem options using the Windows™ control panel. Please see: FAQ: Dialing 9 for an Outside Line for details and instructions.
Pagers: The Phone Number field requires the paging company’s T.A.P. Modem Number (TAP = Telocator Alphanumeric Protocol). This number allows access to the alphanumeric paging network, enabling VTS to send a message to the pager phone/PIN (see PIN Number below). The correct number for the Phone Number field can be obtained from your paging company’s technical support team.
E-mail addresses: If the selected contact mode is e-mail, this field will be used for e-mail addresses rather than phone numbers. You may enter several addresses, using a semi-colon between each.
While there is no limit on the number of e-mail addresses you may have, the combined total number of characters may not exceed 255.
This field is used only with the pager communication method. A PIN is a required part of the pager contact information.
To add contact to the list:
1. Click on a blank row in the list.
To keep the list tidy, you should select the first blank row from the top. The row will be displayed with blue highlighting.
2. Select the communication method.
Voice, Pager or E-mail
3. Enter the name of the operator in the Name field.
As soon as you press enter or exit from the field, the name you typed will be added to the list.
4. Enter the phone number or email address (as per the communication method) for the contact.
5. [Only if the contact mode is “Pager”] Enter the PIN number for the pager.
To update a contact in the list:
1. Click on the contact entry that you want to modify in the list.
2. Change any of the fields that need to be updated.
Changes to the row take effect immediately on pressing <enter> in each field, or upon leaving the field.
To delete a contact from the list
1. Click on the contact entry that you want to delete from the list.
2. Clear the Name field
3. Clear the Phone Number/E-mail address field.
When both the name and the phone number fields have been made blank, the entry will be removed from the list.