A team of over forty developers, programmers, and engineers in three countries provides our customers with the most accessible, reliable and comprehensive technical support in the industry.
Don’t just take our word for it.
Tom Wallace – Senior Instrument Technician, Gainesville Regional Utilities
“The support we get from Trihedral is unbelievable. How many people have ever [worked with] a company [when you had a problem] that stayed on the phone with you for eight and a half hours until it was fixed? They literally never left the phone with us until three o’clock in the morning. They had their people on the phone until we got back up and running. I’ve never seen that from any other company. It’s that kind of service, to me, that sells this product. As long as Trihedral keeps offering this level of customer support, there will always be VTScada at Gainesville.”
Jay Nicholson – Joint Municipal Water and Sewer Commission, Lexington, SC
“What has impressed me most about Trihedral and VTScada is not simply the incredible design of the software and smooth transition from our previous HMI package, or even its low cost compared to other products, but the accessibility of staff and their pride in their product. Yesterday, in less than ten minutes I had a response from Doug who was home sick, and five minutes later a response from Pat. Service has become a lost principle in today’s economy. It’s not lost at Trihedral. Like our integrator, it feels more like Trihedral is part of our SCADA department rather than a vendor. You guys are good. Really good.”
Phil Porter – Plant manager, Foster-Wheeler, CA
“It paid for itself within an hour of installation”
Mike Bartlett – SCADA Control Analyst, Southwest Florida Water Management District (SWFWMD)
“I cannot over emphasize how incredible Trihedral’s support is. It is the best in the industry as far as I’m concerned. Trihedral actually dedicates a specific person who knows us and is familiar with our system to be available 24/7 for six months in case we have an issue during a weather event. We have never had an issue where we were not able to get support.”
Mark Russo – Wastewater Treatment Plant Operator, Fountain Hills Sanitation District, AZ
“The tech support at Trihedral is second to none. They can get to the heart of the problem from almost anywhere. That’s the truth.”
Mike Katherina – SCADA Support Specialist, Southwest Florida Water Management District (SWFWMD)
“Trihedral’s training exceeded my expectations. I found the session customer-focused with the commitment to satisfy each student’s personal objectives, skilled instructor, and fair pricing. [The instructor] cited real world experiences along with the course material and tailored the delivery to fit the student composition. Anyone interested in exploiting the Trihedral system should consider this course.”
Mark Utesch – SCADA Instrumentation Technician, City of Altamonte Springs, FL
“When they came down and showed me the kind of support that they were willing to offer, it was a no brainer. We absolutely have to maintain that support contract forever. They have always jumped through hoops to make whatever problem I have, big or small, go away. In this industry you don’t often find that, so when you do, you tend to stick with it.”
“Absolutely, Trihedral is the way to go. I tell everybody that. I wouldn’t even look at anyone else. The support that I receive and the functionality I get from the system are more than I could have asked for.”
Craig C. Corzine – CSE Engineering Inc.
“I can state unequivocally that ‘providing quality products with exceptional services’ is not only part of your (Trihedral’s) mission statement, but that it really is part of your business culture.”
“From our first phone call requesting help, they took total ownership of my problem, made it theirs, and engineered a solution with little support from the hardware vendor. They worked as if they were part of my staff working towards the common goal of providing my customer with a quality product. It is a comfort to me to know that I can count on Trihedral to help CSE Engineering, Inc. be successful in our business.”
Shawn Derrington – IT Director, Georgetown Municipal Water & Sewer Service
“They are always easy to get a hold of or will get back to you quickly. You never have a concern that if you leave a voice mail or an email, that it’s going into oblivion.“
Nicole MacDonald – Wastewater Manager, Colchester County, Nova Scotia
“The people at Trihedral were great to work with. I always knew I could reach them if I needed to speak with them.”
Jimmy Gilbreath – Utility Systems, Science and Software
“Trihedral is so organized and quick. If only all companies could offer the same level of support.”
Read Patrick Cooke’s article “Being in Control Helps Keep Customers Loyal”