VTScada SupportPlus Service Pricing

VTScada SupportPlus Service pricing options make it easy and affordable to keep our technical support team at your fingertips and ensure your access to VTScada software upgrades.

Need help? Contact our support team now!

90 Days of SupportPlus Service Included with Every License

Our SupportPlus Service provides phone, fax, and email support for issues associated with VTScada. Our team is available Monday to Friday*, 8 AM – 4 PM (EST) with next business day response times.

Optional Yearly Renewals

Continue support for 15% of the original software price per year while your support does not lapse. Software value protection ensures your lapsed support never loses all its value if you eventually renew.

VTScada Software Updates

We regularly release new features, security updates, and compatibility with the latest Windows operating systems. Valid SupportPlus Service allows you to download and install any version from our FTP server at any time. If lapsed, you may still upgrade to releases created before your contract expiry date.

Choose the Level of Support You Need

Type Coverage Price Includes
SupportPlus
Service
Annual

Monday to
Friday*

8 to 4 EST

90 days included with purchase.

Optional renewals: 15% of purchase price while support never lapses.

Reinstatement: 15% of current license value per lapsed year, up to 75%. Recalculated value carries forward.

  • VTScada only (Non-application specific).
  • Phone, email, and fax.
  • Next business day response.
  • Product version upgrades.
SupportPlus
24/7 Emergency
Support
Annual

24/7

5% of license value (min $1,200).

Requires up-to-date SupportPlus Service.

  • VTScada only (Non-application specific).
  • Phone, email, and fax.
  • Guaranteed response times.
  • Nights, weekends, holidays.
SupportPlus
Premium
Options
Annual

Monday to
Friday*

8 to 4 EST
or 24/78

Based on selected options and system size.

Requires up-to-date SupportPlus Service.

Contact Trihedral.

Options include:

  • Dedicated representative trained on your application.
  • Phone, email, and fax.
  • Guaranteed response times.
  • Remote application access for hands-on diagnostics.
Ad-hoc
Engineering
Hourly as contracted $137/hr or £92/hr plus expenses.
Contact Trihedral.
  • Application-specific engineering.
  • On-site, email, phone.

* Excluding statutory holidays